Shipping Policy

Thank you for shopping with clean mercy. We partner with reliable suppliers to offer you high-quality products through our store . Below is our shipping policy, which outlines important details about order processing, shipping times, and delivery.

1. Order Processing Time

  • Orders are typically processed and handed over to our suppliers within 1-3 business days (excluding weekends and holidays).

  • Some products may require additional processing time due to customization, high demand, or supplier availability. If delays occur, we will notify you via email.

2. Shipping Times & Delivery Estimates

Since our products are shipped directly from suppliers, delivery times vary depending on the product and destination:

  • Domestic (US) Orders: 5-10 business days after processing.

  • International Orders: 10-25 business days (varies by country and customs processing).

Note: These are estimated delivery times and not guaranteed. Shipping delays due to customs, weather, or carrier issues may occur.

3. Shipping Carriers

We work with trusted shipping carriers, including:

  • USPS

  • FedEx

  • UPS

  • DHL

  • Local carriers (for international orders)

Tracking information will be provided once your order is shipped.

4. Shipping Costs

  • Free shipping on all orders [or specify conditions, e.g., "Free shipping on orders over $50"].

  • Flat-rate shipping: [Specify if applicable, e.g., "$4.99 for all orders"].

  • International shipping fees vary by destination and will be calculated at checkout.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package using the carrier’s website.

6. Customs & Import Taxes (International Orders)

  • International customers may be subject to customs fees, taxes, or import duties. These fees are the responsibility of the buyer.

  • We have no control over these charges and cannot predict their amount.

7. Lost or Stolen Packages

  • If your tracking shows "delivered" but you haven’t received your package, please check with neighbors or your local post office.

  • If the package is confirmed lost by the carrier, we will work with the supplier to reship or refund your order.

8. Returns & Refunds

Please refer to our [Return & Refund Policy] for details on returns, exchanges, and refunds.

9. Contact Us

For any shipping-related questions, contact us at:

  • Email: info@cleanmercy.store

Thank you for your understanding and support!

clean mercy
[https://cleanmercy.store/]