Return Policy

At clean mercy, we strive to ensure your complete satisfaction with every purchase. Since we work with suppliers who handle shipping directly, our return policy is structured to accommodate our store logistics. Please read the following carefully before requesting a return or refund.

1. Eligibility for Returns & Refunds

  • You may request a return or refund within [X] days of receiving your order (e.g., 14, 30 days).

  • To be eligible, items must be unused, undamaged, and in their original packaging (with tags/labels intact).

  • Proof of purchase (order number) is required for all returns.

Non-Returnable Items:

  • Personalized/custom-made products

  • Intimate items (e.g., underwear, swimwear)

  • Digital/downloadable products

  • Items damaged due to misuse

2. How to Initiate a Return

  1. Contact Us – Email [Your Support Email] with:

    • Your order number

    • Product details & reason for return

    • Photos (if defective/wrong item)

  2. Wait for Approval – We will review your request and respond within 2-3 business days.

  3. Return Shipping – If approved:

    • Refund-Only Option: Keep the item, and we’ll issue a partial/full refund.

    • Return for Refund: You may need to ship the item back (at your expense) to our supplier’s warehouse.

    • Free Return Label (if applicable): Some suppliers offer prepaid return labels (case-by-case basis).

3. Refund Process

  • Once the returned item is received and inspected, we will process your refund within 5-10 business days.

  • Refunds are issued to the original payment method (credit/debit card, PayPal, etc.).

  • Shipping fees (original & return) are non-refundable, unless the return is due to our error.

4. Exchanges

  • We currently do not offer direct exchanges for dropshipped items.

  • To get a replacement, you must:

    1. Return the original item (following the return process).

    2. Place a new order for the correct item.

5. Damaged, Defective, or Wrong Items

If you receive a wrong, damaged, or defective item:

  • Contact us within [X] days of delivery with photo/video proof.

  • We will work with the supplier to:

    • Send a replacement (if available) OR

    • Issue a full refund (including return shipping, if applicable).

6. Lost or Undelivered Packages

  • If your tracking shows "delivered" but you didn’t receive it, check with neighbors/local post office first.

  • If the package is confirmed lost by the carrier, we will reship or refund your order.

7. Contact Us

For any return-related questions, reach out at:
📧 Email: info@cleanmercy.store

clean mercy
[https://cleanmercy.store/]